FAQs

If you don’t see your question answered here, feel free to contact Falmouth Energy directly. One of our customer service representatives will be in touch with you shortly.

Account Information

How do I become a Falmouth Energy customer?

You can become a Falmouth Energy customer by contacting us online or calling (508) 548-3200.

Who should I contact if I have questions regarding my account?

Contact Falmouth Energy via email or call (508) 548-3200.

What do I do if I am planning to move?

If you are planning to move, simply contact Falmouth Energy by email or telephone and a customer service representative will walk you through the necessary steps to either relocate or cancel your account.

Billing and Payment

What are my payment options?
Falmouth Energy accepts many forms of payment. Contact us to see how we can accommodate you!

Do you offer budget plans?
Yes. Falmouth Energy customers can sign up for a 12-month budget plan contract that will evenly distribute heating costs into 12 even monthly payments.

Can I pay my bill online?
Yes. Simply visit our Pay Bill page to easily make payments online.

Service Information

How do I read my tank gauge?
The gauge is located on the top of the tank. It will indicate either with a red float or ticker the current level of your tank.

When should I order oil?
If you are not enrolled in automatic delivery, we recommend that you order oil when your tank reads just above ¼ to avoid a no-fuel emergency.

How can I request service for my heating or A/C equipment?
If you’d like to schedule an installation or request maintenance for your HVAC equipment, you can contact Falmouth Energy online or contact our office at (508) 548-3200.

When should I schedule a tune-up for my heating or cooling system?
Regular maintenance is essential to keep your HVAC equipment operating safely and efficiently. One yearly visit from a Falmouth Energy HVAC specialist can lower energy costs, extend the lifespan of your equipment, and more. We recommend that our customers schedule annual service before or after peak season.